Common Problems

What are the numbers after the customer name?
The numbers after the names are not a problem, it's suppose to be that way. We have added it to use the tracking number feature. It is 10...
Fri, 5 Aug, 2016 at 11:41 AM
How I can clean all of amazon address book?
We don't have this kind of feature, but we recommend this great tool that cleans the address book for FREE:
Thu, 21 Jun, 2018 at 12:06 PM
What does SmartyDrop enter when the tracking number carrier is Amazon / AMZL?
SmartyDrop will add "OnTrac". We noticed that people complain when they see "Other", so we have changed it to OnTrac and now the...
Fri, 5 Aug, 2016 at 11:40 AM
The tracking numbers updater does not work me, what am I doing wrong?
To use the tracking numbers option you need pay attention to this: 1. You need to add amazon accounts to the SmartyDrop ext...
Sat, 6 Aug, 2016 at 7:22 PM
Does SmartyDrop support eBay global shipping?
Yes. When you have a Global shipping order, you will see following next to your order: The reference number go to the Security access c...
Fri, 5 Aug, 2016 at 11:39 AM
The mark ordered does not work me, what am I doing wrong?
Please make sure that you check "my note":
Wed, 10 Aug, 2016 at 11:34 AM
Why I don't see "add to cart" and "add all to cart" buttons?
1. go to eBay selling manager and please make sure you check this: 2. The reason not everyone is seeing the "Add to cart" but...
Sat, 13 Aug, 2016 at 7:07 AM
How to subscribe to eBay selling manager
If you don't see the extension buttons on eBay, make sure you are subscribed to eBay selling manager: Make sure you are logged in to your e...
Thu, 24 Nov, 2016 at 1:14 PM
Why can't I subscribe to SmartyDrop?
No credit card on file. Make sure you have a credit card in your PayPal account. Credit card expired: Make sure that your credit card in PayPal is not e...
Wed, 22 Feb, 2017 at 3:11 PM
I keep getting "Please try to log in again" error
This isn't exactly a problem with us, there seem to be some problem with eBay lately. When you see the "please try to log in again" message - ...
Sun, 30 Jul, 2017 at 10:29 PM